Nationwide House

Unfortunately I'm not happy with Nationwide after being very happy for so many years I have been given very bad advice misleading and Wrong information from the customer service team on the credit card line which means I have now got pending payments hanging around and zero available balance when it should be showing up with available balance. Everything I've done has been on the advice of these professionals.

Between the myriad of people dragged into this small job on a claim made in June 2025, they all argued amongst themselves and lost sight of us as the customer, wasting our time, energy and any confidence we had in our insurers. In January 2026, we fixed the problem ourselves. They don't care about their customers. They care about taking your money and treating you with contempt.

Twice as much as last year I thought a mistake had been made when I received this email. We’ve been customers for 36 years and made no claims. It had been creeping up slowly but this latest increase is unacceptable. I went on confused.com and have found another insurer which like for like matches the premium I paid last year. No explanation from NW other than ‘well everyone else’s has gone up too.’ Not good enough. Bye bye Nationwide.

Joined last year as new customer with good renewal price. No claims but this year renewal quote of almost 200% increase!!! What a joke!!. Called up and someone from the renewals team were going to call back but they never even bothered despite 2 calls by myself. Feel like this company tempt you in then insane premium increases. Will be telling friends and family to AVOID AT ALL COST!!

Again as others have reported, loyalty with Nationwide Home Insurance counts for nothing. My renewal quote rose from £24 a month to £36 a month but I made no claims or amendments, in fact I don’t believe I have ever made a claim on home insurance for over 25 years. A quick search for exactly the same cover with numerous competitors revealed they would do the same cover for the same price I currently pay. I called Nationwide to see if they would match or beat the quotes but I was told this wasn’t possible and the only way to reduce my renewal was to increase my excess - needless to say I have switched to Direct Line and saved around £150 a year over Nationwide. Shop around don’t accept your renewal if they are trying to take advantage of you - it’s so easy and takes 5 mins. Go with a company that wants your custom and retain you.

ABSOLUTE SHAMBLES. 8 months after house flooding still waiting for another insulting offer. They sent a pretend SURVEYOR round who was asking all sorts of questions about my policy. Told him if he was from Nationwide he would know all this. He admitted to being there simply to try wriggle out of it all so I showed him the door. Already informed Ombudsman plus Debbie Crosby NATIONWIDE CEO who's not bothered to reply. Worst Insurance company ever by miles. And NOT Nationwide

Nationwide have been excellent to deal with, however they underwrite their policies with Royal Sun Alliance who are incompetent at best. Should you need to claim they will delay and confuse the claimant as much as possible, and use every interpretation of the policy document to avoid paying valid claims. Avoid wherever possible.