Citizens Advice County Durham

Citizens Advice County Durham, situated at 54A North Road, Durham, is a vital community resource, offering free, confidential, and impartial advice on a wide range of issues. This comprehensive article delves into the main services, location and access, featured characteristics, practical information, and positive aspects highlighted in customer reviews of this charitable organization.

• Get Help: Citizens Advice County Durham provides guidance on various topics, including benefits, debt, employment, relationships, housing, and consumer rights. They offer advice through phone, webchat, or in-person appointments.
• Volunteer: The organization relies on volunteers to deliver its services. They offer various volunteering opportunities, from advisors to administrators, and provide full training and support.
• Donate: Citizens Advice County Durham welcomes donations to help them continue providing their vital services. You can donate online, via text, or by cheque.
• About Us & What We Do: The website provides detailed information about the organization, its mission, values, and the impact it has on the local community.

Citizens Advice County Durham is located at 54A North Road, DH1 4SF, in the city center of Durham. It is easily accessible by public transport, with several bus routes stopping nearby. The nearest train station is Durham railway station, approximately a 10-minute walk away. There is no on-site parking, but several public car parks are available within walking distance.

Wheelchair-accessible entrance: The organization ensures that its premises are wheelchair-accessible, with ramp access available at the main entrance.

• Free and Confidential Advice: Citizens Advice County Durham offers free, impartial advice, and all interactions are confidential, ensuring clients can discuss their issues openly and safely.
• Self-Help Online: The organization's website provides a wealth of information and resources to help clients resolve their issues independently, including budgeting tools, debt management plans, and guidance on various topics.
• Community Impact: Citizens Advice County Durham makes a significant impact on the local community, helping thousands of people each year to resolve their problems and improve their lives.

• Contact Information: Phone: 8082787821; Website: citizensadvicecd.org.uk.
• Opening Hours: The organization's opening hours vary, so it's best to check their website for up-to-date information.
• Appointments: You can make an appointment online, by phone, or by visiting the office. They also offer over-the-phone and webchat advice for those who prefer not to come into the office.

Citizens Advice County Durham has an average rating of 4/5 on Google My Business, with 35 reviews. Analysis of these reviews reveals several positive aspects:

• Dedicated Staff: Many reviewers praised the kindness, professionalism, and dedication of the staff, highlighting that they go above and beyond to help clients.
• Easy-to-Understand Advice: Several reviewers mentioned that the advice they received was clear, easy to understand, and tailored to their specific situation.
• Patience and Empathy: Reviewers appreciated the staff's patience and understanding, creating a non-judgmental and supportive environment for discussing personal issues.
• Free and Valuable Service: Many reviewers expressed their gratitude for the free, invaluable advice and support they received, which helped them to resolve their problems and improve their lives.